VISIT US SOON218 W. Milwaukee Street, Janesville, WI
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Dining + Entertainment
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Serveware + Accessories
- The Charm Club
- Peepers
If you need to return an item you received by mail, please email scarlettscharminfo@gmail.com within 14 days of receiving your order. Returns must be unused, in original packaging, and in saleable condition. Items sent back without requesting a return first will not be accepted.
Customers are responsible for all shipping costs unless the return is due to our error.
Return address:
Scarlett’s Charm, 218 W. Milwaukee St., Janesville, WI 53548
Unused items may be returned within 14 days with a receipt for a refund, exchange, or store credit. All items must be in original packaging and show no signs of wear.
Final Sale: Clearance, sale, custom, food, and holiday items.
Holiday Gift Exception: Non-seasonal items received as Christmas gifts may be exchanged or returned for store credit through January 31.
Orders ship in 2–4 days (excluding Mondays, weekends, and holidays). You’ll receive tracking when your order ships.
Please double-check your shipping address—orders returned for address errors will require additional shipping fees.
For expedited shipping, call (608) 931-7232.
Choose the speed that works for you:
• Economy Shipping: $7.95 (5–8 business days)
• Standard Shipping: $12.95 (3–4 business days)
• FREE Standard Shipping on all orders $175+
We carefully wrap and package every order with the same love and attention you experience in the store.
Scarlett’s Charm is not responsible for packages lost or misplaced during delivery. Signature-required delivery is available upon request.
For shipping damage claims, keep all packaging and contact the carrier within 10 business days. We are happy to assist with the claim process.
FREE local delivery on orders $100+
$5–$10 delivery fee for smaller orders
Delivery radius: 5 miles
In-Store Pickup: Ready within 30 minutes during business hours
Curbside Pickup: Text/call (608) 931-7232 when you arrive
Call us immediately at (608) 931-7232 for order changes or cancellations. Once processing begins, orders cannot be modified.
Wisconsin deliveries are subject to state and local tax. Out-of-state orders are not charged sales tax.
No tax is charged on gift card purchases; tax applies when the card is used. Guests are responsible for maintaining card balances.
