Shipping policy
Shipped Returns
If you need to return an item you received by mail, please email scarlettscharminfo@gmail.com within 14 days of receiving your order. Returns must be unused, in original packaging, and in saleable condition. Items sent back without requesting a return first will not be accepted.
Customers are responsible for all shipping costs unless the return is due to our error.
Shipping Address:
Scarlett’s Charm
218 W. Milwaukee St.
Janesville, WI 53548
In-Store Returns
Unused items may be returned within 14 days with a receipt for a refund, exchange, or store credit. All items must be in original packaging and show no signs of wear.
Final Sale: Clearance, sale, custom, food, and holiday items.
Holiday Gift Exception: Non-seasonal items received as Christmas gifts may be exchanged or returned for store credit through January 31.
Shipping Policies
Orders ship in 2–4 days (excluding Mondays, weekends, and holidays). You’ll receive tracking when your order ships.
Please double-check your shipping address—orders returned for address errors will require additional shipping fees.
For expedited shipping, call (608) 931-7232.
Shipping Time
· Provided merchandise is in stock, items usually ship within 2-4 days of your order being confirmed and authorized. You will receive an email notification with tracking information, if applicable, when your order has shipped.
· When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs.
· Special/custom orders and items not in stock require longer lead times; you will be informed via email if we experience a delay.
· We do not ship orders on Mondays, weekends or holidays.
· If you would like expedited shipping, or need your package by a certain date, contact us at (608) 931-7232.
Shipping Rates
Choose the speed that works for you:
• Economy Shipping: $7.95 (5–8 business days)
• Standard Shipping: $12.95 (3–4 business days)
• FREE Standard Shipping on all orders $175+
Please note that additional shipping costs may incur for any items that are oversized and overweight.
We carefully wrap and package every order with the same love and attention you experience in the store.
Missing Packages
Scarlett’s Charm is not responsible for packages lost or misplaced during delivery. Signature-required delivery is available upon request.
For shipping damage claims, keep all packaging and contact the carrier within 10 business days. We are happy to assist with the claim process.
Pickup + Delivery Options
FREE local delivery on orders $100+
$5–$10 delivery fee for smaller orders
Delivery radius: 5 miles
In-Store Pickup: Ready within 30 minutes during business hours
Curbside Pickup: Text/call (608) 931-7232 when you arrive
Damaged Goods Policy
· We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier.
· Shipper and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.
· We are willing to assist you in every possible manner in collecting claims from the carrier for loss or damage, but this willingness on our part does not make us responsible for collections of claims.
· Should an item be damaged during shipment because of an error or mishap on the part of the carrier, we are not responsible for replacing said item.
Changing or Canceling Your Order
Call us immediately at (608) 931-7232 for order changes or cancellations. Once processing begins, orders cannot be modified.
Sales Tax
Orders delivered within Wisconsin will be subject to the appropriate sales tax for their jurisdiction. Orders delivered outside of Wisconsin will not be charged sales tax.
Gift Cards
No sales tax is charged when buying a gift card. The appropriate sales tax will be charged on the purchase with the gift card. As with the vast majority of all retailers, it is the recipient's responsibility to keep track of gift cards.